Posts Tagged 'HR'

What Are You Doing To Keep Your Staff?

We’re coming out the other side of a recession but the 1st question I like to ask every employer is what are you doing to keep your staff?

During the recession the Oracle job market turned from a candidate driven market to a job led market, this gave the employer power and inadvertently  a lot of employers took their eye of the ball in an effort to reduce costs and stay competitive they handed out redundancies, froze pay, withdrew bonuses, increased hours, took away benefits which has now left a feeling of discontent among employees who have not forgotten what has happened in the past 18 months and now have their eye on the job market.

37% of IT professionals have admitted that once the recession is over they will be seeking a move, so what are current employers doing to make sure that when the recession is over that they will be able to keep hold of their staff?

Key employee retention is critical to the long term health and success of every business. Organisations know that by retaining their best employees ensures customer satisfaction, increased sales, increased morale, knowledge retention and effective succession planning. However why do employers historically put attracting new staff ahead of retaining their best staff?

By retaining your employees you cut costs via less time invested in training new staff, save money in recruitment costs in attracting replacements and save money via unquantifiable costs such as the knowledge gap left behind and the low morale left when close colleagues leave an organisation.

Also if your company has a reputation that they do not look after their best staff, word will spread quickly in the market place which will make finding a replacement altogether more difficult.

I have personally recruited for companies who have had a bad reputation of not looking after their staff or being (un)professionally rigid when dealing with employee issues that arise. The result is people talk and the word spreads to the point where everyone has heard a story about that company’s culture and then potential employees are no longer interested in working for them. To tell you recruiting for companies like them are a nightmare and to be honest why would I want to offer a candidate an opportunity in a company I know treats their staff poorly?

Top 3 Reasons why Employees leave

  1. 53% seek a better salary and benefits package (Money)
  2. 35% are unsatisfied with the opportunities for Career Progression
  3. 32% are seeking a new experience (Challenge)

So are you going to do to keep them?

Companies have to think long-term when it comes to retaining their employers and this has to be embedded in their organisational culture.

Employer Brand – Building and maintaining your corporate brand  what does your company look like from the outside? This makes sure you are hiring the right staff the first place.

Offering Competitive Salary Packages – Do not wait for an employee to get disgruntled and leave them with no option but to go to the job market before giving them their worth via a counter-offer. By this stage its usually  too late, the relationship has already been strained.

Communicate Goals –  Keep your staff informed and avoid a situation of circles within circles. Internal communication is paramount to a happy workforce.

Corporate Identity –  Have a company ethos and celebrate its unique culture and identity. This is one of the areas which makes your company different, so why be like the rest?

Fun –  Is working for your organisation fun? We all know it’s about bottom line at the end of the day but how you get there is the difference, a happy worker is a more productive and more enthusiastic worker. What is the average working day culture like in your organisation?

Involve in Decisions – Are your employees involved in the decision making process at your company or they simply told what is happening? By involving employees in the decision making process that can affect their jobs or the overall direction of the company gives your staff a sense of empowerment and belonging.

Respect – Don’t treat your staff like kids unless you want them to behave like kids. Respect should be mutual and makes for a professional working environment.

Balance Work and Life – We’re in the teenies, the invention of the internet gives us all the opportunity to work from home and/or benefit from flexible hours if your business model allows it. Give staff the option to work remotely this also shows your employees that you trust them to work at home and along with responsibility is an attribute that makes employees more loyal.

Recognise Performance –  If you don’t reward excellent performance, then excellent performers will go to an organisation to where they are recognised.

Clear Progression – Offer opportunities for career and education development, packages such as study days, compensation, advice. Also offer the chance for cross training into other areas of the business. People like to know that they have room for career movement.

Bonus potential – Lucrative bonus structures calculated by combining individual targets, department targets and corporate profits and make it limitless within company parameters.

Manage time –  It’s necessary to work long hours sometimes to reach important deadlines however make sure long hours are not embedded in your organisation culture. Sometimes an employee can feel emotionally forced to work long hours because everyone else is.

So what are you doing to keep your best staff, because if you’re not doing it your competitors will be!!

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The Difficulties with working with HR

It is a common feeling as a recruiter that Human Resources and Internal Recruiters are often pushing in the opposite direction as us. And as HR teams seem to have a lifespan similar to that of a recruitment consultants, we often end up building new relationships which each other every 6 months instead of building on established relationships which would improve the whole recruitment process.

When things do work it’s brilliant, but when things don’t work to say you feel like pulling your hair out is an understatement.

Well anyway I found an excellent article the other day written by Ted Meulenkamp in Barcelona, Spain. Ted works for Orange Telecoms Internal Recruitment Team. Judging from his comments it’s safe to say he understands the issues your average recruiter is faced with. Here’s his post below and it was found on the Recruiting Blogs website.

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Ted Meulenkamp, Orange Recruitment Services – A Rant About Corporate Recruiters……… by a Corporate Recruiter

Last week I read an old but amusing article about how horrible external recruitment agencies actually were and why on earth did we work with them again? You know; they have no knowledge, are slow or too aggressive, they throw resumes without really interviewing the candidates, send resumes of people that actually aren’t interested, send unsollicited resumes, they lie about the qualities of the candidates and on and on. As corporate recruiter myself last week I got another call from a desperate recruiter who just needed to get a visit or a job to work on. Despite the crisis they still need to make their 50 calls or 10 visits a week even though nobody is even hiring a receptionist. Their job isn’t easy and there we are, corporate recruiters putting salt on the wounds. But….let’s have a look at us corporate recruiters through the eyes of a external recruiter……………..

1) You call them to try and visit them and they never seem to have time, claim to have a preferred supplier list or simply very few open positions. Looking at their job site you actually do see that they have 35 open jobs with an average open days of 65?

2) They claim that all agencies always shout the same thing; that we’re the best, leading agency, very specialized but yet able to fill all your positions. They claim we never come up with creative solutions but ….have you ever seen an innovative corporate recruiter?

3) So in the end they do let you come over because they have a job open. You spend 2 hours of your time talking about the job, process and fees and go home thinking you got in the bag. Then when you try to follow up you simply can’t reach them and they are not returning your emails/calls. Three weeks later you hear they are working with another agency and apparently didn’t bother to inform you. Relationship building anyone?

4) Great, they finally give you the assignment but of course only on a contingency basis. They seem to forget that we as well have our cost to cover, recruiters to pay for etc. They feel insulted if you then try and work quickly and send them resumes on the fly. What do you want, that I invest loads of time and money while you give the same job to 3 other agencies? You get what you pay for right? If you want pure dedication and high quality services you pay for it.

5) Before you can start you do of course first need to be set up as a vendor which requires you to fill out 4 different forms, take calls from their Indian call center trying to make sense of what this person is talking about. The contract itself is of course a corporate contract and is so complicated and utterly one-sided that you need to get external help to try and understand it and to make sure your not being tricked into something. But you need the work so you sign with the exception of the payment terms that you set at 14 days.

6) You try and get a complete picture of the positions (beyond the badly written shopping list they call a job description) but the recruiter is not very interested in helping you and doesn’t seem to be very knowledgeable about the position. Your request to talk to the hiring manager is denied because “they don’t want to bother the hiring manager too much”. So we are left (again) with an incomplete picture and later they complain that the candidate isn’t that perfect or tell you that you’ve oversold the job?

7) You are able to present 3 candidates (that you feel are really good) and never hear from you again? The recruiter apparently went to Disneyland for 2 weeks because it is impossible to reach him/her. Due to the terrific backup plan other recruiters have no clue what so ever about that position and tell you to wait until the recruiter is back. After getting close to being sued for harassment you get a short email that they have an internal candidate, a hiring freeze or simply have closed the position.

8) It takes approx 3 weeks before they are able to arrange an interview with your presented candidates and then they complain that your candidate has taken another offer? Oh and yeah, can you send 3 more candidates because they feel they can’t take a decision without having seen at least 5 candidates?

9) After a gazillion emails and calls you then finally get some feedback on your candidates. They really needed 3 weeks to get all the managers together and get feedback. It turns out that the manager doesn’t actually know whether he has the budget for the hire and it first needs to be approved by the VP. The VP however is again busy with a reorganization and it might very well be that the job no longer exists.

10) After a process of 4 months, 3 phone screens, 8 interviews spread out over 3 days, an assessment center they need you to check references because they are still not quite sure about this candidate. As if references are going to give the best insight?

11) OMG, by now you are taking medication against your anxiety attacks but they are ready to make an offer. The thing is that they only have a budget of 80K instead of the 100K they talked about before. But you know, there is a crisis going on so the candidate will just have to accept it. RSU’s and a sign on bonus are out of the order of course so you really need to pull all the plugs and again sell the job and company to convince the candidate.

12) And yes, you did it! The candidate accepts their horrible offer and you are ready to send your eagerly awaited invoice. The candidate later tells you about the absolutely horrendous onboarding where it took 5 days to get an email address, 8 days to get a laptop and most likely 2 months to get that company car he order (while driving around in some battered Ford from the guy they fired last week). Training seems to be non-existent and his manager doesn’t seem to have time to get you settled in.

13) While your contract clearly states that you have a payment term of 14 days their Indian service center now tells you that they always have 45 days in any contract and that the recruiter doesn’t have the authority to change that. And they didn’t get a PO number so it’s going to take a bit longer as it’s against company policy to open a PO after the service has already been delivered. So it’s just gonna take a bit longer than those 45 days because they closed the books already for this month.

14) While you are busy trying to find new clients they all of a sudden remember you because they decided to let go of the candidate and although the contract says you don’t refund the money they would highly appreciate it as they will not replace. When you try to find out why they let go of the candidate they somehow are not able to articulate the reason. The candidate you placed tells you that he still doesn’t really know either but does know that he is the 5th in a row in the last year that has been let go off.

So, corporate recruiters; let’s not always bash so hard on external recruiters! We are not always making things very easy and don’t always create conditions for success. Perhaps next time I’ll try to come up with some ground rules to work together. In the end we both have the same objective?

oh and yes, this piece is for a bit of fun…………….

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I thought this was an excellent article as a recruiter many of us have been through some of the above scenarios and then we’re left to the dirty work and tell the candidate that the client hasn’t come back to us which in turn leaves a bad taste in the candidates mouth as he knows the job specification and has all the required skills and can not understand why he has not been asked for interview.

Who said finding finding professionals jobs or companies professionals was easy?

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After positing this to the blog we found another great article on HR and Recruiters written by an excellent blogger Recruitment Dad.

Aptly named “The Real Reason HR Hate Recruiters Finally. Recruitment Dad manages to ask the questions and get the answers and reasons behind the difficulties HR and Recruiters face and why they arise.

Great Read!

http://recruitmentdad.com/the-real-reason-hr-hate-recruiters-finally/

Origin Forward Blog – The Beginning

Welcome to The Origin Forward Solutions Blog.

Origin Forward Solutions is a recruitment company specialising in the recruitment of Oracle Professionals worldwide. This blog is created with a number of aims but mainly to keep Oracle Professionals, Oracle Employers, Recruitment Professionals (of all disciplines), HR and Industry experts up to date on the recruitment world today.

(1) Candidates –  We aim to offer advice and information on a range of subjects such as Job Hunting, Interview Techniques, Salary Surveys, Career Advice, Headhunting and anything else that effects a modern day professional in the Oracle market.

(2) Employers – Our aim is to offer advice and information on Corporate Branding, Recruitment Strategies, Keeping your best staff, Salary Surveys, How to market your company? etc.

(3) Recruitment Professionals –  We know the market we work in and we understand that recruiters today are seen more as a necessary evil rather than professionals offering a service solution that our clients need. We hope to strike up debates such as the effect of social media on the recruitment market, why some contractors resent recruitment consultants?, How we can improve the service we deliver to the professionals we represent and the employers we provide a service to? Down To more mundane topics such how to plan your day. Basically all matters relating to recruitment consultants and the recruitment world we work in.

(4) Industry Experts –  We hope to offer updates on whats currently happening in the current market and the implications of the current goings on, we’ll also keep you updated on the latest at Origin Forward and news and reviews of the events we go to both industry and recruitment.

I hope you enjoy this blog our aim is to add value to the industries we work in. Everyone here at Origin reads blogs and we’ll be linking to stories we’ve seen in the blogging media as well as the traditional media.

Stay with Us.

From the marketing team @ Origin Forward Solutions


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About Us

Origin Forward Solutions is leading Oracle recruitment company. We resource Oracle ERP and Oracle Business Intelligence professionals for projects across the world. This blog is to give an insight into the recruitment world, the oracle market and any other factor that impacts the prior. Enjoy reading the blog and don't be shy to leave comments

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